Store Policy

Customer Care

We care deeply about providing you with a seamless, thoughtful, and sustainable shopping experience. Here’s what you can expect when you order from us:

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Shipping

We’re proud to offer free shipping across New Zealand on all orders over $150 NZD. For smaller orders, a flat-rate shipping fee applies, which will be calculated at checkout. We do our best to process and ship orders as quickly as possible, so you can enjoy your new pieces without delay. Click here for our shipping & returns page for more information.

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Packaging

Every order is wrapped with love and intention. Our business cards, thank-you notes, and crystal/intention cards are handmade by us, using recycled paper collected from friends and whānau. This paper is embedded with flower seeds, so when you no longer need it, simply plant it and watch something new grow!

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Gift Wrapping

Each order is thoughtfully gift-wrapped in a way that’s both beautiful and sustainable. Your jewellery will arrive in a box made from 100% recycled materials, wrapped in repurposed fabric scraps, and tied with handmade fabric ribbons. We encourage you to save and reuse these materials—fabric ties make lovely hair ribbons or can be used for future gift giving and creative projects.

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We believe in creating jewellery with meaning while honouring the environment. If you’d like to learn more about our packaging, or sustainability efforts, click here for our 'Ethos ' page. Simply scroll down to 'Sustainability' section.

Privacy & Safety

Your privacy and security are important to us. We are committed to protecting your personal information and ensuring a safe shopping experience.

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Privacy

When you place an order or sign up for updates, we collect only the necessary information—such as your name, email, shipping address, and payment details—to process your purchase and keep you informed. We will never sell, trade, or share your personal information with third parties, except when required to complete your order (such as with payment processors or shipping providers).

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Payment Security

We use trusted, secure payment gateways to process all transactions, ensuring your payment details remain encrypted and protected. We do not store your credit card information.​